Patient Reviews
Patient Reviews
Our Chicago, IL primary care facilities prioritize your health and well-being first and foremost. Our providers take the time to listen and understand your needs and concerns before creating a personalized treatment plan just for you – not some standard, one-size-fits-all protocol. Our first-time patients come back time and again because they feel respected and heard, an attribute that sets us apart from other providers in our community. We invite you to read the testimonials of our patients before scheduling your first visit with a member of our team.
Reviews for HD Medical Center - West Town
"I can’t say enough good things about Health Direction Medical Center! I have been coming here for almost 2 years and they’ve helped me problem solve health issues, when other physicians have overlooked them. They take their time, they listen, and you feel like you are genuinely being taken care of. I see Megha (PA-C) and Dr Ramirez and couldn’t be happier with their care. The rest of the staff is lovely as well, including Lupita, Marbella, Carmen and Satya. Thank you so much ladies. You’re the best!!!"
"I would like to extend my heartfelt gratitude and highest praise for Dr. Esmilkris Ramirez and her exceptional team at Health Direction. Dr. Ramirez is an outstanding primary care physician who consistently exceeds expectations in providing compassionate, thorough, and patient-centered care. Her dedication to her patients, paired with her remarkable clinical expertise, makes her an unparalleled leader in her field. From the moment you step into the Health Direction office, you are greeted with a welcoming atmosphere and a level of professionalism that is truly unmatched. This is, in no small part, thanks to the phenomenal leadership of the office manager, Carmen Ramirez. Carmen embodies excellence in patient advocacy, consistently going above and beyond to ensure that every patient feels valued, heard, and cared for. She is incredibly responsive, addressing any concerns with promptness and precision, and serves as the backbone of this well-organized and highly efficient practice. Dr. Esmilkris Ramirez has redefined what it means to provide primary care. Her approach is meticulous and tailored to the individual, ensuring that each patient receives the time and attention they deserve. She listens attentively, explains complex medical concepts in ways that are easy to understand, and empowers patients to take an active role in their health journey. Her warmth, empathy, and genuine commitment to her patients’ well-being are evident in every interaction. Dr. Ramirez takes the time to address not only immediate concerns but also to focus on long-term preventive care, making her an indispensable partner in achieving optimal health. The clinical team, including Lupita and Marbella, further elevates the standard of care at Health Direction. Both are incredibly skilled, professional, and kind, creating a seamless and comfortable experience for patients. Their attention to detail and dedication to excellence make them invaluable assets to the practice. Whether it’s assisting during procedures, providing clear instructions, or simply offering a reassuring presence, Lupita and Marbella consistently demonstrate their commitment to the highest level of care. The efficiency and coordination within this practice are truly remarkable. Appointments are well-managed, communication is clear, and the entire team operates with a level of synergy that ensures patients feel cared for every step of the way. The office itself is impeccably maintained, further reflecting the team’s commitment to excellence. In summary, Health Direction is a model for what a primary care practice should be. Dr. Esmilkris Ramirez sets the gold standard with her unparalleled medical expertise and compassionate care, while Carmen Ramirez ensures that every logistical detail is handled flawlessly. The support from Lupita and Marbella only enhances the patient experience, making this practice an extraordinary resource for the community. I wholeheartedly recommend Dr. Ramirez and her team to anyone seeking outstanding primary care—they are, without question, the best in the field."
"I have been a patient of Dr. Ramirez for sometime now, I joined their weight loss program and it has helped me tremendously! Dr. Ramirez is such a dedicated doctor, she really helped me not only with weight loss but other medical issues that have come along the way! She really listens and takes the time to hear me out with any concerns I have. The staff is always very friendly and professional! Although wait times can be little long, other than that I have nothing but great things to say about Dr. Ramirez and her staff! I am always recommending her whenever I encounter someone who wants to start their weightloss journey. 🙂"
"I enjoyed my experience at the clinic. I felt cared for and they listened to my needs. At the end of the day my symptoms improved and I feel calmer. Thank you!"
"They have excellent service, super helpful 🏻"
"Excellent attention, very good service 👍🏼👍🏼👍🏼"
"My experience with this place has been amazing I’ve been part of the weight loss program and it’s been working I’ve lost over 70 pounds the doctors there have been great and the staff have been amazing very helpful and nice I would recommend this place"
"Love what the weight loss program has done for me! Completely life changing and I highly recommend anybody that is interested in looking into the weight loss program, to do it!! Dr. Ramirez and her staff are amazing and welcoming! Thank you ladies for all you do!!!"
"The staff are always very friendly. And the weight loss program is fantastic.. just make sure you follow the doctor's guidance and you Will lose weight."
"This place is amazing, I saw Dr. Ramirez and it was refreshing to be seen and to actually learn. So difficult to find a doctor that cares and wants you to not need her while been there for you. Lupita and Vanessa are such an amazing staff and are always professional and friendly they make me feel welcome. I have learn so many amazing tips for a healthier me from this lovely gals. And did I mention que todas mis citas son completamente en español!!! Cualquier pregunta es respondida y no tengo que traducir NADA!!! Fui recomendada a este lugar y ahora lo recomiendo yo."
"PA Megha Patel is great to work with! She is attentive, caring, and thorough. Would highly recommend her and Health Direction Medical Center"
"Great doctor and amazing medical office staff. I feel really taken care of. Since i started coming here my health and overall state of being has improved dramatically. I feel better than ever!"
"Great medical office, wonderful and warm experience from start to finish. Appreciate Dr. Ramirez taking time to go over the diagnosis clearly and treatment options. Was referred over by my Friend and can see why. Highly recommended."
"Having to switch PCP is a nightmare from searching all the way through your first appointment because you don’t know what to expect or how easy the transition might be. This was not the case here. Dr. Ramírez and the staff have been more the welcoming and caring. Never an issue when it comes to scheduling an appointment, always following up. I’m glad I made the change."
"Great service and staff members that go above and beyond you take care of your health."